Terms and Conditions

Spear Travels is a registered trading name of Jetclub Ltd.
Registered and accredited office 75 Corbets Tey Road, Upminster, Essex, RM14 2AJ.

Registered in England No 1711255

RETAIL AGENTS FOR ATOL HOLDERS

Spear Travels (Jetclub Ltd) acts as an agent on behalf of the suppliers of any travel arrangements you make and your contract is with those suppliers.

We act as agents for scheduled airlines and ATOL holders. When we receive your payment we will immediately issue to you your airline tickets or an ATOL receipt confirming which ATOL travel firm you are booked with.  ATOL is a travel protection scheme operated by the Civil Aviation Authority that extends primarily to customers who book and pay in the UK.

Bookings are accepted in accordance with individual supplier's booking conditions. These conditions vary considerably but in general terms, for leisure bookings, deposits are non-refundable and fully paid bookings or outstanding balances relating to travel dates from 6 to 12 weeks hence, may/may not be partly/fully refundable or due.

In respect of scheduled flights, full payment must be received prior to ticket issue, unless other arrangements have been agreed previously in writing. If paying by credit card, the details must be given before the tickets are issued. If supplied afterwards, credit card fees will be applied.

IMPORTANT INFORMATION CONCERNING YOUR BOOKING

ADMINISTRATION FEES & BOOKING CONDITIONS: We reserve the right to charge a fee (between £15.00 and £75.00 per person) for any amendments or cancellations brought about by the client after the booking is agreed, or through misinformation supplied to us at time of booking. This is in addition to the supplier's contractual costs for such matters. All deposits are generally non-refundable. Depending on the time of cancellation or amendment up to 100% of the actual cost of a booking can be lost, plus our administration fees. Please be aware that many flight tickets are non-refundable and non-changeable and that even a wrong initial can invalidate a ticket, so it is vital that you give us accurate passport information with full first forename as it appears on the passport. If you have not seen the supplier's booking conditions at the time of booking, please ask for written details. Wherever practical, you will be asked to sign a booking form confirming acceptance of these conditions. If this is not practical, i.e it is a telephone sale, payment or acceptance of the supplier's copy of the invoice, or the actual tickets themselves will constitute acceptance of those conditions. However, we always post out a booking form for you to sign and return as well if you are not present when the booking is made.

CREDIT CARD CHARGES:

We charge 1.5% per transaction for all payments by credit card (Visa / Mastercard)
We charge 2.0% per transaction for all payments by American Express

We do not charge for any payments made by debit cards.

PASSPORTS: These notes refer to holders of United Kingdom passports and British Citizens; holders of other passports or travel documents should make further inquiries prior to making any booking. It is your responsibility to ensure that you have a valid passport. In many countries passports must be valid for at least 6 months after the booked date of return, sometimes longer. Any child or infant not already on an existing passport must have their own passport. For many countries children already on parent's passports are acceptable until that passport expires or the child becomes 16, at which age they need to apply for their own passport. In general terms it is the aim for every individual, however young, to have their own passport. For travelling to the USA this is already a requirement and it must be a machine-readable one. All travellers to the USA who wish to take advantage of the visa waiver programme must have machine-readable passports and any passports issued after 26 October 2006 must be biometric ones. (It is the aim of the United Kingdom Passport Office to commence issuing these from the beginning of 2006 but if they do not meet the deadline visas will be required for holders of passports issued after this date) USA visas are only available by personal application. We can advise you on an individual country's requirements, but you may need to check again yourself at a later date, as the regulations can change overnight.

HEALTH & INOCULATIONS: It is your responsibility to ensure that you have the correct inoculations in place at the time of booking your holiday or flight and that you have taken adequate medical precautions. We can only advise you on present medical requirements using the current guidelines, these can change unexpectedly. Medical advice should be sought from your G.P. or medical centre, which have access to up to date information and are aware of your personal medical history, before you book your holiday or business trip. We cannot be held responsible if you are unable to travel due to improper medical advice, however obtained. Be aware that in some countries medical requirements can change overnight, in the event of an epidemic etc, so be sure that you regularly check the situation if your trip is several weeks or months in the future. Please be aware that some inoculations or certificates e.g. Yellow Fever, can take several days or weeks to obtain or to provide acceptable cover to allow entry. Please be aware that you can be refused entry to, or transit via, a country even though you may have been allowed to fly there.

VISAS: We will offer Visa advice at time of booking, although it is always advisable to check requirements in advance especially when making a late booking. If you have not received Visa advice at the time of, or prior to, making the booking, please contact us immediately. Once we have given you the Visa advice, it is then your responsibility to ensure that the requisite Visas are obtained and are in order at the time of travel. Although we are usually able to obtain visas for you these services can be expensive. Regarding entry to the USA, as from 4 October 2005, the full address of your first nights accommodation in the USA, including Zip Code, has to be supplied at check in.

TRAVEL INSURANCE: Whilst you do not have to take out our travel insurance, it is often mandatory that you are properly covered abroad and many suppliers require proof that you have insurance in place before accepting a booking. Form E111, the cross-guarantee EC form to provide reciprocal NHS style cover within full EC member states, is not accepted, as it does not provide for repatriation in the event of accident or illness. Form E111 is not travel insurance and is to be superseded in January 2006 by the EHIC (European Health Insurance Card). Costs for health facilities and repatriation in many countries can be extremely high. If you believe you are covered by your debit or credit card, please double check and ask for full written details of the cover provided from the supplier. In our experience, we have found that only 'Gold' or 'Platinum' debit or charge cards have adequate cover; many cards only provide basic cover whilst you are travelling, not whilst you are in the destination. Minimum cover should be £2,000,000 medical cover per person, air ambulance repatriation cover, adequate cancellation and curtailment insurance to cover the total cost of your trip or holiday, as well as general damage or loss of personal possessions cover. Ensure you have helicopter ambulance piste cover for ski-ing holidays, as some resorts will not even let you ski otherwise. Finally, always ensure that you know the 24 hour emergency telephone number, the policy number and that your family and/or friends have a copy of the policy at home. Keep the actual policy, or policy details, with you at all times whilst you are abroad.

DATA PROTECTION In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as your tour operator, airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.) Usually your tour operator or other principal will pass this information onto their suppliers once we have provided it to them. The tour operator or other principal's use of your information is subject to their policy, both in respect of your booking and any future marketing, and is their responsibility. Please ask either us or them for a copy of this if you would like to see it. Your data controller is Jetclub Ltd. You are entitled to a copy of your information held by us. If you would like to see this please ask us. We may make a small charge for providing this to you.

ALTERATIONS TO BOOKINGS: It is regrettable that sometimes changes have to be made to your booking following confirmation, sometimes after several months. These can consist of flight time changes, airline changes, accommodation changes, date changes etc. These are, without exception, made by the suppliers and not by Spear Travels and we cannot be held responsible for such changes, but we will assist you in reaching an agreeable conclusion.

RECONFIRMATION OF FLIGHTS: We always advise clients if they need to reconfirm flights either prior to departure or before they return. If passengers do not follow our advice, and miss their flight as a consequence, we cannot be held liable. Our advice to all passengers is to err on the side of caution, particularly where tickets have been issued several months previously.

JURISDICTION: All agreements between the traveller and Spear Travels shall be governed by UK Law and within the exclusive jurisdiction of UK Courts.